03-08-2019 10:11 PM
03-08-2019 11:08 PM
It was new camera when purchased and battery came with the camera if there is question about genuineness
Batteries do not last forever. Once you begin to use one, the life expectancy can be 3-5 years, or a couple of hundred recharges. But, one would expect to get more use out of a battery than you seem to have experienced. You could also have a bad charger, too.
I suggest that you simply buy a new CANON battery, perhaps even a charger, and move on. Make sure to only buy your battery gear from an authorized Canon dealer, like B&H Photo Video in Manhattan. I strongly discourage buying batteries and chargers from Amazon, much less eBay. There is a lot of counterfeit battery gear out there.
03-08-2019 12:05 AM
03-09-2019 06:08 AM
The charger and battery are genuine. They came with original kit. I’m using this for 3 years but I might have charged the battery only 30 - 40 times totally as I mentioned I was using the camera only occasionally. Is this all the battery’s quality or I’m missing some important guidelines here?
Where did you buy the camera kit? Some dealers are better than others. But, it makes no difference now because any warranty has long since expired.
I cannot say what happened in your case. But, I will point out that storage conditions can affect batteries. They do not like being either too hot or too cold. Make sure there no foreign objects in the battery compartment.
Again, I suggest that you buy a new battery, perhaps a new charger, and move on. At this point it makes little sense to speculate. We do not know what happened, and cannot really determine what happened.
03-09-2019 11:03 AM
"They came with original kit."
OK, that is meaningless if you bought it from a off line retailer that was not a Canon USA dealer. "They came with original kit", what exactly does that mean? Did you get a bunch of stuff with it? They put all sorts of crap together to maximize their profit.
Perhaps it is a real deal Canon USA, if so it has failed. You need to buy a new battery first to see if that fixes your situation. Then a charger if the new battery doesn't help.
03-09-2019 11:33 AM
03-09-2019 11:38 AM
Ok I’ll try the new battery and/or charger thing. Thank you all for suggestions.
Btw, I purchased the camera and battery kit from Costco USA. I hope they should be genuine.
Not my first choice. I have found that electronic gear at those big box stores is frequently in an open box condition.
03-10-2019 01:10 PM
"I purchased the camera and battery kit from Costco USA"
Probably OK. It had a Canon USA warranty card included? That's all that is important as it proves it is a real deal Canon USA camera. Canon support number is 1 (800) 652-2666
03-10-2019 01:36 PM
Lithium Ion batteries are in many ways less "picky" than some other rechargeable battery technologies but they have a definite lifespan which can easily be shortened by improper usage and care. When storing for long periods of time you want the charge to be at around 50% and if unused for a long period of time the charge should be brought back up to the 50% range as continuing maintenance during long periods of storage. Consistently putting the battery into storage when charged to 70% or greater OR 30% or less will significantly reduce its usable lifespan.
Here is a good "plain English" guideline to Lithium Ion battery operation from leading test and measurements company Tektronix. If the link violates forum guidelines and is removed then do a google search for: Newark Tektronix lithium ion pdf and you will get the proper result.