EOS Webcam Utility only shows its own logo

[acdigitalmedia]

Canon Webcam Utility is a painful application to use! 

I paid for the Webcam Utility and it has been nothing but a pain to use.  I am using a MacBook Pro running Sequoia and everything is up to date.  I am trying to use my Canon R6 and all of its firmware is up to date.  See attached screenshot when I try to use the Webcam Utility.

Why is this is so difficult?  Why is not simply plug-and-play?  Why does Canon struggle with applications like this?  What am I paying for?

[acdigitalmedia]

Here is a screenshot of the Webcam Utility.

 

[Stephen]

Hello again!

You've had a handful of problems, which I'm sure is super frustrating. I really think you should call support so they can go over everything with you one-on-one to try to figure out why you're having such a hard time getting your camera to connect with your MacBook. EOS Camera support here at Canon USA is available Monday through Friday from 9 a.m. to 6 p.m. (ET) at 1-800-OK-CANON (800-652-2666).

If you're outside the USA, jump to https://global.canon/en/support to connect with your local Canon group.

[acdigitalmedia]

I spoke with Canon support.  They were unable to help me.

It appears that my MacBook is not recognizing the camera.  Any ideas as to how to fix this?

[acdigitalmedia]

See attached error message when I try to tether my R6 to MacBook Pro.  I called Canon support and they could offer no solution.  Very disappointing.  Every other camera from every other manufacturer is simple plug-and-play.  Why is this so hard for Canon to get right?  Makes me want to switch to Sony. 

[Hazel_T]

Hi acdigitalmedia,

I'm sorry to see you've been having a frustrating experience with the EOS Webcam Utility. The screen shown in your first screenshot is what is shown when the software is unable to detect the camera. The message in your newest screenshot is shown when our import software EOS Utility is unable to establish a connection.

The first thing is to make sure you don't have the EOS Utility and the EOS Webcam Utility open at the same time. The camera is only able to communicate with one program at a time, so if both are open at the same time it would cause a conflict and it wouldn't connect to either piece of software.

Another thing to check would be to try a different USB cable. If the cable isn't providing a strong enough connection it can cause issues like these. It would be good to try a different port on the computer as well. If you need a new USB cable the EOS R6 uses a USB-C to USB-C cable. That is a standardized cable type that should be available in most electronics stores and online electronics retailers.