01-11-2023 03:16 PM
Hello,
I'm running into issues with the EOS Webcam Utility Pro installer on a Surface Pro X running an ARM processor (Windows 11). The installer gives an error for the C++ Redist. 2015-2019 x64 was not correctly installed, even though the install proceeds with the correct ARM64 redistributable install.
Installing the C++ redistributable manually then running the installer provides the options to "Repair or Uninstall" but immediately provides the same error before it finishes.
Is there a possible fix or any plans for upcoming support for a Windows ARM installer for the software?
Thanks
C
01-11-2023 03:31 PM
Greetings,
ARM based processors on Windows is not currently supported. Will it be in the future? Maybe, probably. But I cannot say for sure. I'd leave [+}Feedback and make a feature request.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
06-18-2024 02:28 PM
I am running into issues on my new ARM Windows device (Microsoft Surface Pro 11) - where is the feedback request form?
06-18-2024 03:16 PM - edited 06-18-2024 03:16 PM
Greetings.
Visit the Canon USA website. In the upper right-hand corner, you'll see a [+]Feedback button. Press it and select Product. Fill out the feature request form. 😀
Canon Homepage | Canon U.S.A., Inc.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
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