01-21-2019 10:48 AM
Hi all, I looked on older posts but couldn't find this specific issue. I've been doing some tests with videos on my camera. I've been using a SDXC 64GB card. Each video last 29 minutes and I can play them on the camera, but when I try to transfer them to my PC, it shows each of them is 0 KB and I can't use them, they don't seem to have any data. I used HD 1920x1080 setting.
I need some help to know whether I set the camera wrong or if this camera can't record videos this lenght. I really need some help. Thanks!
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01-21-2019 10:57 AM - edited 01-21-2019 10:57 AM
If you can play it back in the camera you can obviously record them.
How are you getting them to the PC?
Have you tried using a card reader to see what is exactly on the card?
01-21-2019 01:14 PM
Thank you for your answer! You were right, When I tried to transfer the files directly from my camera to my PC using a USB Cable, the data showed for each video was 0KB.
I then tried to transfer them directly from the SD using a SD reader, and the data for each video was correct and they worked correctly.
Thank you again for your answer.
01-22-2019 12:18 PM
From the images/screenshots you posted It looks like your are having a communication time out on the larger files through the USB connection. That could be caused by using a USB 1.1 port or cable. You might try getting another cable or using a different port. Some older USB cables are not able to handle the higher transfer rates of the newer USB standards due to wires that are too thin.
So a suggestion to see if that is the issue, try using the cable that came with the camera (If your not all ready) and if that doesn't make a difference try a different port and also if your able to a different and newer computer (Should have upgrades USB ports to see if the port is the issue.)
01-22-2019 03:00 PM
On another thread here in the camcorder forum a user is having similar issues getting a file to download properly. In the Vixia HF R800 manual there is mention of SDXC cards being usable in the camcorder, but to make sure that your computer, OS and card reader are in fact SDXC compatible. Seems like the same concerns might likely apply to DSLRs as well.