Windows 8 and Rebel EOS XTi

[wpgerhardt]

I had no problems using Vista but I now have Windows 8 on a new machine.  I installed software from my original disc, no luck so I went to ypur website to upload new software, Image Browser EX - I guess this is the new download utility.  Regardless, I plug my camera to the USB cable and I get the message from the EOS utility: "Camera is not recognized".  I can see the camera under my computer (Displayed as a portable device: Canon EOS Digital Rebel XTi). Why won't the software automatically download the pictures like it did with Vista (separate files by date the pictures were taken etc.)?  Do I need something else?

[ebiggs1]

But maybe something went bonkers with the installation.  I would try it again.  What do you have to lose?  Nothing, right?  Of course right.  You should uninstall the old copy first, though.

[Tim]

Hello Doug_E,

When attempting to download images to your computer with the EOS Rebel XTi, it should be the only camera connected.  You mention the computer itself seeing the Rebel, just not EOS Utility.  The EOS Utiltiy software makes a connection to one camera at a time and if you have an EOS 6D connected, it should be disconnected at the time you wish to connect up to the Rebel.

[Doug_E]

I only have one camera connected at a time. The computer sees the XTi as connected, but the EOS Utility does not allow downloading from it, even though in "Preferences" it correctly identifies the folder and file naming conventions I put in.

Checking on the Canon website, I see that there is no update for the EOS Utility for the XTi except for Windows 7. I guess that may be the problem. Odd that it would work once, but not after that.

[ebiggs1]

I don't think EOSU will d/l the same image twice.  Have you already d/l them once?

[Doug_E]

No, I tried to shoot a couple of new images before I tried to download each time, just to make sure.

[ebiggs1]

Just get a card reader.    Your computer may already have one built in.

[Doug_E]

Yeah, that's what I have been using.  Works OK except it requires extra steps to create an appropriately named download folder and change filenames from "IMG_XXXX" to something meaningful. Fortunately, I have a nice really nice Explorer replacement, Directory Opus, that can read the EXIF sidecar and use regular expressions to rename fhe files, so I can manage OK. I was hoping for better from Canon, though. Thanks.