07-28-2024 06:49 PM
I have placed a pre-order for the Canon R5 Mark II. I just looked at the official Canon warranty terms here: https://downloads.canon.com/nw/cso/warranties/warranty_EOS_digital_camera.pdf
The terms state that the warranty is valid "for a period of one (1) year from the date of original purchase", NOT from the date of delivery of the order. In my case, the delivery date it is over a month after I placed the preorder. Does that mean I lose more than a month of warranty?
07-28-2024 08:54 PM - edited 07-28-2024 08:54 PM
You placed a PRE-ORDER. The sale has not completed, not until the item ships to you. That's when the warranty starts.
07-28-2024 09:22 PM - edited 07-28-2024 09:27 PM
Greetings,
I've had this happen before. With a body, some lenses, and CarePaks too. I called support and they took care of it. The system just looks at the order date. Your receipt will show the purchase date too, but a rep can help you adjust it. In my case, they just extended the coverage. I was traveling when the R5 C was released. I waited a week before I pre-ordered. I got one of the first shipments from the second batch. Order date and ship date was 2 months apart. They'll take care of you, don't worry 😃
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
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