The video is showing is Zero KB while connecting to PC (In Canon R5 with 64 GB Memory card)

[Rahultj126]

Hi , 

I am using Canon R5, the video was shows and play in the camera but, connecting to the PC the video size is Zero KB ,What should I do for get that  video.  I think this an serious issue. Give me a solution for recover the video.

[stevet1]

Rahultji126,

Your R5 has two card slots. How are you connecting the camera to the computer?

Are you using a card reader, or are you using a cable and the USB port?

If you are using a card reader, are you sure you are using the card that has the video on it?

If you are using a cable, I'm afraid I don't know how you get the download program to point to the right card. Maybe someone else who knows more than I do can help you there.

Steve Thomas 

[AtticusLake]

I think you should try using a card reader to copy your videos -- just connect the card reader to the PC, and copy files over using Windows explorer.  The USB connection may be sub-functional -- it is on the R5C, where you can't copy all file types.

I would recommend a card reader with both SD and CFExpress B slots -- that's what I use.

[rs-eos]

Check to see if you have the proper permissions on your PC for the destination you're attempting to copy the video files to.  Or, perhaps the format of the destination cannot handle very large files (greater than 4 GB)? There could also be permissions issues with working with connected devices.

Using a card reader can lead to much better results, but still ensure that the destination on your computer has the proper permissions and is formatted to work with very large files.

[robtrendiak]

I am having the same issue. 30% of my video files from today are showing zero kb on the computer. I have tried both MAC and PC. The video plays in full on the camera though.......

How is the video playing on the camera and at the same time showing zero kb on the computer and will not transfer....?

Please help! 

[shadowsports]

Greetings

Might the file format or recording codec be the reason?

[robtrendiak]

I don’t believe so as 70% of the clips are working and all I have done is start and stop recording. Nothing changed. Its also random clips and not just the last 30% of clips. Its like every 3rd clip.

[Raffa3]

I had the same issue. This is the solution: https://www.youtube.com/watch?v=pVIDYUygbKM
Basicly just use the Canon EOS Utility Software and it will be able to recognize the size. This bug usually happens on Long files or 4K videos, and most standard download streams can't process it

[shadowsports]

Greetings,

If that's the case, I would look more closely at the recording media.  Are you formatting it in camera regularly before use?  Is it a brand with a performance rating certified for use with the camera?

[robtrendiak]

Formatted in camera right before the shoot.

scandisk cfexpress type B 128 gb.

In all my years filming, I have never experienced something like this.