T8i sound not working

[nataperez]

Hello! My canon T8i is about 2 years old, gently used. Sound has suddenly stopped working. I’m referring to all the sounds, from the beeps to the playback audio. 

-It’s not on mute and volume is all the way up

-I have reset it to factory settings and hasn’t helped

-It is recording audio just fine, I can hear recordings perfectly on my computer 

-Bluetooth and wifi have been turned off so camera is not connected to any other devices

Camera has not fell or anything like that, so I find this very strange and couldn’t find any information anywhere ☹️☹️ Has anyone else have this issue?

[stevet1]

natape4ez,

I looked all over, and couldn't find anything that might address your problem.

The only thing I can think of is that a wire to your camera's speaker broke.

Steve Thomas

[shadowsports]

Greetings,

I would recommend against disassembly  or taking your camera apart.  The best/safest thing to do would be to contact Canon.

I would send the camera to them if you determine it needs to be repaired.