08-26-2024 06:28 PM
I started getting this problem with my cam, i have 3 cards and all of them dont work, the switch is not in the off position and there is no debre in the slot, the little switch inside is still spring up and down the card still slides in and locks, i dont know what is wrong, i cant use this camera, there is no camera shops in my city in alaska, help please
08-26-2024 10:28 PM
Hi and welcome to the forum.
Can you please advise what kinds of cards you are using: specifically are they full-size or micro with adapters, and what brand, finally where did you get these from?
That detail will help us to help you.
08-27-2024 03:14 PM
2 are the same they are Transcend v30 128gb xc1, these both still have pictures on them from previous use, i got a new one which is a SanDisk 256GB Extreme PRO SDXC UHS-I Memory Card - C10, U3, V30, 4K UHD, SD Card - SDSDXXD-256G-GN4IN, Dark gray/Black, i got the transcend from amazon a couple years ago, and the new one, just the other day from amazon.
09-03-2024 09:59 AM
is there a way to disable this feature so we can use this camera?
09-03-2024 10:03 AM
Are they mini cards inside an adapter? If so, are you using the same adapter for both? Do you have another adapter? If they're both full-sized cards, and they're both showing locked, and they're physically unlocked, that's a problem.
09-03-2024 10:21 AM
they are all full sized, and no matter what it says that it is locked, i put tape on one of them and it still says locked, im about to go on a trip and would like to use this thing, is there a way around this?
09-03-2024 10:48 AM
Give support a call just to be sure - they're at 800-OK-CANON (800-652-2666).
09/26/2024: New firmware updates are available.
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