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T3i pcitures are coming out black

itsjojo
Apprentice

Hi All!

 

My t3i was dropped and the viewfinder became very blurry. I had it repaired and just picked it up today.  They overhauled the eye-piece diopter & now the viewfinder is no longer blurry.  Great!

 

However, I'm noticing now that all modes with ISO-auto are causing the pictures to come out black.  

 

In a given example, the viewfinder date reads as follows: 

Shutter Speed/ f-stop: 60  4.0

ISO 400

 

Could there be a possible problem with the Scene Ingelligent Auto function?

 

Thanks!

3 REPLIES 3

shadowsports
Legend
Legend

First thing to do.  Reset the camera to defaults and retest.  Might want to test with a second lens if you have more than one.

 

"They"

 

Have to ask..  Did Canon or a Canon authorized service center perform this repair?

 

Yes, take it back...  if the reset doesn't help.

 

No, take it back and hope. 

 

Admittedly, I'm not the advocate for old tech.  I never would have paid to have a T3i repaired. 

 

Start with a reset and post back with those results.

~Rick
Bay Area - CA


~R5 C (1.1.2.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 10 ~CarePaks Are Worth It

kvbarkley
Legend
Legend

When you take one of these balck images through the viewfinder, does the viewfinder black out?

 

It could be a stuck mirror.

ebiggs1
Legend
Legend

"My t3i was dropped and the viewfinder became very blurry."

 

This is where you should have cut your loses and bought a new (another) camera.  You still need to do so. You can buy a working used T31 for $200 to $300 bucks, with lens(s).

Resetting it is not going to help since it had to be reset when they repaired it. 

EB
EOS 1DX and many lenses.
EOS R6 V RF20-50mm F4 L IS USM PZ Lens Kit
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