Shutter Count

[sros]

Hi, Is there still no way to check dslr shutter count without sending camera in?  Also I have the report from when this camera was sent in and it doesn't have a shutter count listed.  

[deebatman316]

There’s no way to determine that unless you send it into Canon. 

[Ron888]

I've had success reading shutter counts of the M3 and R10 by using a small program i found online. I cant remember what it was but the attached image might give enough clues to find it.
I had to pay US$5 for it. It was chinese software so i paid using paypal to give an extra layer of safety.

[sros]

this is a 5ds.  do you know what program it was.  shouldn't they have given me my shutter count with repair?

[Ron888]

Just remembered.It wasnt a program but a website,the address shown in that picture.

So Canon did a repair of your camera? I dont know if they record the shutter count.It's worth asking

[Stephen]

Good morning!

Our factory service center will provide the shutter count upon request only. If we included it in every repair, there would be more questions than answers! 

If they put it on the diagnostic computer, they likely have the shutter count recorded. You can call the number on the paperwork/email you received from our team with your Repair ID, and they can look it up for you. CPS may also be able to look into it. 

[sros]

Do you know what number would be best to call.  I believe the service center was in Virginia.

[Danny]

While our Virginia service center doesn't accept calls, you can set up your service online right HERE.

Hope this helps!

[sros]

So I'm trying to get my shutter count and they are telling me that info has been archived.  It doesn't seem right that I never got my shutter count.  I was under the impression I had always gotten that info in my paperwork.  Now they are telling me they'd have to charge me to get that information?

[normadel]

How is knowing the shutter count going to affect your use of the camera? Just use it until the shutter fails, then worry about repairs.It could be tomorrow, or years.