10-23-2017 06:07 PM
10-24-2017 09:01 AM
Sounds like the orientation sensor is stuck/malfunctioning.
Try swappting LCD again. If that doesn't work remove battery and re-install.
If no luck give Canon a call at 1-800-OK-CANON.
02-01-2018 06:07 PM
Hello Amandaleigh,
You may fill out an online repair request form at the following link to setup your repair using our online service.
https://www.usa.canon.com/internet/portal/us/home/support/service-repair
03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
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