Rebel XTi / 400D doesn't transfer white balance settings to Windows or Mac

[hansderycke]

I've recently started toying with the white balance settings on my trusty Rebel XTi. I found that when I upload the photos to Windows 11 and look at the properties in Windows Explorer, it always says "manual" for white balance setting. When I upload to macOS and look at the info in Photos, it always says "auto white balance". If I check the images on the camera itself, it does show the actual white balance setting that I used.

Is there a problem with my camera?

[Anonymous · Accepted solution]

No problem with your camera.

Download exiftool and drag a photo file to its icon. It will give you a lot of information on your photo. It shows white balance: auto for one of my photos, I usually use auto though. It is worth trying and see if it shows what you have set for manual white balance.

https://exiftool.org/exiftool-12.65.zip 

Extract the exiftool(-k).exe file from the archive to your desktop and drag a photo to the icon. (assuming Windows)

[hansderycke]

Thanks, that shows that the WB settings is in the image file.

[Anonymous]

Great to hear.

[shadowsports]

Greetings,

If you install DPP you can also change whitebalance settings on RAW photos.  

[hansderycke]

Thanks for the reply. What's DPP? I googled it, but none of the results were photography-related.

[Anonymous]

It is Canon's free photo editing software. Go to this site and choose the Digital Photo Professional 4.18.0 and choose Windows or Mac version to download. You will have to provide your camera's serial number before you can download the program file.

https://www.usa.canon.com/support/p/eos-digital-rebel-xti