R6 Mark II Live View Zooming In on its Own and Causing Functionality of Camera to Freeze.

[alty27]

• I have an R6 Mark II. It’s brand new. I’ve used it 5 times now, the first 4 times without any problems. Tonight, while on a shoot, I had the camera in live view mode. Suddenly the live view zoomed in, extreme close-up, and the rest of the controls stopped working. I couldn’t even press the shutter button down. I had to turn the camera off and back on— thankfully everything was working again, but this happened several more times during the session! I finally had to turn live view off all together. Has anyone else had this problem? If so, were you able to fix it; how?? 

[Stephen]

Hello!

So the Community can help you, we need a little more information. 

What lens were you using?
Were you using any other accessories with your camera at the time? 
What mode were you shooting in?

Any other details you think might be helpful will give the community a better picture of your situation and help you resolve this.