Showing results for 
Show  only  | Search instead for 
Did you mean: 

R5 and R6 not recognized when tethered to MAC


Hello! I am having a heck of a time trying to tether while shooting at corporate jobs using either my R5 or R6 wth my MAC. I have done all the recommended things including; cable change-out, updating everything. Trying different software including Canon Utility, LR, Smart Shooter (they told me to connect with a USB and not C), and Image capture. I either get a black screen on my Camera screen with a laptop + battery icon and everything gets disabled, OR I get no connection at all--as if my camera wasn't connected. Wifi works but gets easily disconnected so not a solution long term. And sometimes I get it all to work for a few minutes but then I get one of the problems described. What should I do next?

click here to view the press release