EOS R5 Mark II with lens RF100-400mm F5.6-8 IS USM - Every now and then fails to achieve AF

[lwatawala]

Camera: R5 Mark II ( Camera Firmware Ver 1.0.2)
Lens:      RF 100 - 400mm F5.6 - 8 IS USM (Lens Firmware Ver 1.0.3)

Every now and then, this Camera/Lens combination fails to achieve AF.

I'm using AF-ON back button with the following settings:
      AF start position : Manual selection
      AF operation : SERVO
      AF Area : Around
      Whole area tracking servo AF : ON
      Subject to detect : Animal
      Eye detection : AUTO
      Servo AF characteristics : M

I can't say for sure, but it may be getting in to this situation after the camera goes through an auto power off (not consistently)

One way I have been able correct this situation is by turning the camera  OFF and ON.

Anyone has experienced this? Any suggestions on how I can prevent this from happening.

Thanks.

[lwatawala]

Added Info: Most of the time the camera achieves AF with no issues. I haven't tested this scenario with other RF lenses

[deebatman316]

Check and see if "Lens Drive when AF is Impossible" is Enabled in the camera menu. If not the camera will give up and stop trying focus.

[Waddizzle]

Welcome to the community.  We are going to need a lot more information about your issue in order to help you.  Please, tell us how to reproduce the issue. 

Photos or videos?

What are you trying to focus on?  Is it moving?

How far away is the subject?  Does the subject fill the frame?

Describe the lighting conditions. 

That’s a good start.  I’ll stop here.  Feel free to add any additional information that you feel could be relevant and helpful. 

[lwatawala]

Thank you. I checked and the setting was set to OFF.  I just changed it to ON.

Since the issue only happens sporadically, I can't readily test if this setting change fixed it. I will let you know if it ever happens again now that I have changed the setting.

Thank you.

[lwatawala]

As I mentioned, unfortunately this issue is not reproducible at will.

I'm using in Photo mode.
It doesn't seem to matter what I'm trying to focus on. I have been trying on objects with plenty of contrast.
When if happens, the distance to the subject also doesn't seem to matter.
It has happened in bright lit situations.

Thanks.

[Waddizzle]

Iwatawala, thanks for your responses.

” Every now and then, this Camera/Lens combination fails to achieve AF.

I'm using AF-ON back button with the following settings:
      AF start position : Manual selection
      AF operation : SERVO
      AF Area : Around
      Whole area tracking servo AF : ON
      Subject to detect : Animal
      Eye detection : AUTO
      Servo AF characteristics : M

I can't say for sure, but it may be getting in to this situation after the camera goes through an auto power off (not consistently) “

I would beg to differ with your opinion that the issue cannot be easily or effectively reproduced. The devil is in the details.  

Where is the setting highlighted in bold located and what does it do?

It isn’t clear from your replies just what it is that you are trying to focus on and how well it fits or fills the viewfinder.  Is your subject moving?

 I noticed that your settings suggest that you could be trying to focus on wildlife.  Let’s change them to see if you have a camera problem or a shooting conditions problem. 

As a test, I suggest disabling Eye and Subject Detection. It is possible that the camera is getting confused with whatever it is you are trying to focus on.

One common shooting scenario that can confuse the camera is a small bird sitting on a tree branch.  Nearby branches can get in the way, even if you have a clear line of sight to the bird.

A hummingbird hovering near a feeder can cause problems because they can move around so quickly. 

Repeating the complaint that it doesn’t work doesn’t help someone to help you. 

[shadowsports]

Greetings,

Excellent you have enabled lens drive when AF is not possible as deebatman316 suggested.  

Waddizzle has also provided helpful information and given you some settings and further recommendations that might help you consistently reproduce the behavior.  I don't think I've had any instances where my RF 100-400 has failed to acquire focus.  I use one spot AF 95% of the time.  I'm sure your AF is slightly more advanced than mine.  I don't use BBF and consistently get fast, accurate results using the shutter button half press.  I do use the AF on button occasionally.  One other suggestion, save your existing settings to an SD card. Then reset the camera and put it through a battery of testing to see if the behavior persists.  It may take a bit of work on your part, but eventually you might be able to figure it out or at least get to the point where you are aware of when the challenge/behavior might happen.

[Waddizzle]

One alternative to resetting the camera is to switch the shooting mode to Intelligent Auto, Green [A+], instead.