R5 Mark II - AF problems and Factory Repair

[JimMM]

I’m experiencing the autofocus issue that many seem to also be experiencing. In researching the problem, I’ve seen 2 or 3 responses from Canon, saying to send the camera to them for repair. To those of you that have done this, did Canon find and fix a problem? Please share your experience. Many think it is a firmware issue. I’ve been on 1.0.3 since day one, so I can’t compare.

[March411]

It is a know issue that I believe was going to be addressed in the July 17th firmware release v1.1.0.

The challenges is, as fast as it was published is as quickly as Canon pulled it.

I'm not sure how bad of a problem it is for you but it may be worth waiting for the re-release if the challenges aren't to bad and see if it resolves the problem. 

[shadowsports]

In addition to what Marc suggests, I would make a backup of my settings, save to an SD card and reset the camera's main and custom settings.

Then retest and see if AF is still an issue for you.

[JimMM]

I've tried that and have experienced the same issues.

[Waddizzle]

“ I’m experiencing the autofocus issue that many seem to also be experiencing. In researching the problem, I’ve seen 2 or 3 responses from Canon, saying to send the camera to them for repair. To those of you that have done this, did Canon find and fix a problem? Please share your experience. Many think it is a firmware issue. I’ve been on 1.0.3 since day one, so I can’t compare. “

How long have you had this camera body?  How long have you experienced AF issues?

I assume you are using Canon lenses and accessories.  

[Waddizzle]

“ I've tried that and have experienced the same issues. “

i like to advise people to test their camera in Intelligent Auto shooting mode.  It’s a quick and simple way to take user customization off the table without having to reset the camera.  Try it.

[FloridaDrafter]

I'm not sure why some are having AF issues on the R5 II w/1.0.3, but a guess would be it's a certain combination of settings. Folks have a tendency to program as many features as they can manipulate and although this shouldn't be an issue, sometimes it is.

I installed it right away and haven't had any issues and I shoot in some pretty demanding conditions where AF accuracy and speed are critical, but my settings aren't complicated 🙂

Newton

[March411]

Good thoughts Waddizzle and Newton.

Jim, since you have your customs backed up it may not hurt to reset to the factory setting and see if the problems persist. At this point it couldn't do any harm. At the very least you will know that it may be a conflict with a settings. 

[JimMM]

I bought the body in mid March of this year and first noticed the issue about a month later.

I've had the AF problems using both a Canon RF24-105 F4L USM and a Canon RF100-400 F5.6 - 8 IS USM lens.

[JimMM]

I have done a factory reset and experienced the issues without changing a single setting.