R5 Electric Viewfinder Not working

[Gnunez]

Hi, all! I bought a brand new R5 back in 2021. 
This past weekend the electric view finder was simply black. Oddly enough it was working a few days earlier and it was just sitting on my desk. 

The sensor works, as the screen turns off when I bring the camera to my face. However, the viewfinder remains black. 

I have gone into the settings to confirm I don’t have the viewfinder disabled. 

I have also reset the entire camera settings and it still fails to show anything. 

Sad to see such an expensive piece of equipment fail given my 6d mark i is ancient and still going strong.

Any suggestions are welcomed. 

[shadowsports]

Greetings ,

If you have any accessories attached to the camera besides the lens, please remove those.  Do you have more than one lens you can test the body with?  Are your lenses Canon or third party?

For testing, please remove both memory cards.  

If you have a second battery you can test with, please rotate those and test with a freshly charged battery.

With the camera's power on, change the shooting mode to M manual.  See if there's an image displaying in the EVF.  Now try changing the shooting mode to Av Tv or Fv.  Again, look for an image in the EVF.  

Perform a full settings reset both main and custom one last time and retest.  If nothing displays in your EVF your body will require service.

[Gnunez]

Thank you for the detailed troubleshooting steps. 

- no accessories 

- Attempted with 3 different canon lenses ( no 3rd party ) 

For testing I :

- removed batteries, charged all 3. 

- removed both memory cards 

- swapped batteries out 

Gave it a shot going through each shooting mode, while powered on, and the EVF never worked. 

The sensor detects my face, but unfortunately EVF is always dark. 

repeated after resting all the settings ( main, custom, etc ) and nothing. 

Looks like I'll have to get Canon to take a look at it. 

Thank you for the help though! 

[shadowsports]

Greetings,

You're welcome and I'm sorry you're having to deal with it.  Start by registering the camera in your MyCanon Acct.  From there you will see your support and repair options.  

MyCanon