cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Product Registration Problems

mdowphoto
Apprentice

Hello,

 

I'm trying to register two of my cameras, a 5DMk4 and a 7DMk2. Each time I put in the serial number and purchase date, I get a confirmation email and I can see it listed in My Products. However, when I go back to my CPS page and click to open an online service request, the cameras are gone. Anyone had this issue before or know how I can contact Canon to resolve it?

 

Thanks in advance,

 

Mike

 

1 ACCEPTED SOLUTION

ebiggs1
Legend

"...how I can contact Canon to resolve it?"

 

Try 1 (800) 652-2666

Keep in mind if you did not buy genuine Canon USA products you can never, ever register them.

EB
EOS 1DX and 1D Mk IV and several lenses!

View solution in original post

2 REPLIES 2

ebiggs1
Legend

"...how I can contact Canon to resolve it?"

 

Try 1 (800) 652-2666

Keep in mind if you did not buy genuine Canon USA products you can never, ever register them.

EB
EOS 1DX and 1D Mk IV and several lenses!

mdowphoto
Apprentice
Thanks. I have no reason to suspect either product isn’t genuine. I’ll try calling on Monday.
Announcements
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!