08-19-2024 01:51 PM
Hello,
I bought camera on 7th August 2024 it been less then 15 days and camera gave me overheating shutting down error with canon battery. I tried with 3rd party battery it's working fine.
Canon need to resolve issue via Update fix or need to give battery replacement
08-19-2024 02:39 PM
Greetings,
I've never had a battery cause and over heating issue.
What were you doing when the overheating message displayed. Please be specific. Shooting mode? Video or still photography? Etc.
Canon support is available. If you purchased your camera from Canon or an authorized dealer. Start by registering your camera. You can then receive support and assistance. A support representative is happy to help. Note: Canon does not support 3rd party products unless certified. Phone or email support is available once you register your Canon product.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
08-19-2024 09:52 PM
Hello,
I was just transferring my data it's was connected to my phone via Wifi my battery got drain out so I re insert the original canon battery I got Error Message " Overheated Shutting Down". After few hours also same issue.
It seems to be battery issue or need a firmware fix.
08-20-2024 05:27 AM
How are you using the camera? Still photography? Videography?
08-20-2024 06:58 AM
Only Still Photography No Videography
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.