No sound in video recording

[Luckyme]

Hi, I am not getting sound in video recoding on my Canon EOS Rebel T5i which I was getting earlier. I've tried resetting the camera to factory settings but nothing is working. Please help!

[Waddizzle]

How have you determined that it is not recording sound? 

Are you using an external microphone, or the camera's built-in microphone?

Have you gone into the menus and verified that movie sound recording is actually enabled? 

[Luckyme]

Thanks for the reply. I am using built-in microphone and already checked sound setting which is enabled. Also, I checked the sound on Camera playback mode and on my laptop through reading card. Both the cases, my new videos don't have sound.

[Waddizzle]

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@Luckyme wrote:

Thanks for the reply. I am using built-in microphone and already checked sound setting which is enabled. Also, I checked the sound on Camera playback mode and on my laptop through reading card. Both the cases, my new videos don't have sound.

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Well, you've covered the basic stuff.  I suggest that you contact Canon Support.