New T5i Owner With Sd Card Card Problem

[Rickguns]

Hi, my first post here. I just got a new T5i this past weekend and I'm having trouble with the SD Card. It is loading pictures in to my computer photo library in correct order of the picture being taken. I will have picture number 0ne when actually it was like the 5th pic I took. Pic 2 might actually be like the 10th pic I took.........nothing is in correct order. Thanks for your help. 

[pjmacd]

In order to troubleshoot this, it would be helpful to know:

1. What kind of computer are you using, and what operating system?
2. What software program are you using to transfer the files to your computer?
3. Are you inserting the SD card directly into your computer, or using an external card reader, or using the USB cable that came with the camera?

[Rickguns]

I have a Dell with Windows 7, I am putting the card directly into the SD Card slot of the computer. I am loading them to the file "My Pictures" the same way I have done for my other older Canon Camera

[ebiggs1]

Are you saying the file numbers that the camera (T5i) puts on the photos is not in order?  I doubt that is even possibile.

Try inserting the SD card in to the computer and use Explorer to check the file numbers.  Do not transfer them just look.

If they are in sequiential order, than your software is doing something......strange.

[Rickguns]

I took a series of shots of 5 different items, 4 pictures of each item. Down loaded in my computer and they are all mixed up again. I took the same SD Card and put it in my old Canon and took eight pics of paper numbered 1-8. Down loaded in my computer and they were in perfect numeric order. It has to be something with the new Canon.

[pjmacd]

That is REALLY strange, especially if the same card works with an older camera but not the T5i. The only other thing I can suggest (if you haven't already done this) is to format the card in the T5i and see if this keeps happening. If it does, the camera may need to be repaired or exchanged.

[ebiggs1]

Of course the SD card needs to be formated in the camera it is to be used in.  Never any other way!  

But I believe this is a software problem and not a camera one.  Your software is messing them up.

[Rickguns · Accepted solution]

Problem was resolved, it was a software issue. Thanks for the help.