10-01-2015 04:15 PM
10-02-2015 04:39 AM
10-02-2015 05:23 PM
Hello 5Starjms,
We should check that the firmware is updated to the latest version, 1.0.7. That can be downloaded from our web site, here. If the issue persists you may wish to send the camera in for evaluation. You can set up the camera for Service through that same web site.
11-18-2015 08:11 AM
11-18-2015 08:54 AM
If you open the firmware download file you'll find a "read me" file inside which provides the instructions.
There are two methods. One method uses the computer and USB cable to transfer the firmware. The other method involves copying the firmware file (that's the file with the ".FIR" suffix) to the camera's memory card (this assumes your computer has a card reader) and there's a menu option in the camera to install the firmware from the memory card.
Make sure you've got a reliable and fully-charged battery before you start (you don't want the battery dying half-way through the update.)
11-18-2015 09:14 AM
11-18-2015 09:32 AM
If you already have the problem, then you will not be able to install firmware 1.0.7. Canon Service Centre is the next place.
11-18-2015 09:51 AM
@5STARJMS wrote:
So I'll just plug in the usb and it will do the rest? Giving that my screen don't come on at all.
Absolutely not. When you use the "USB cable" method, there's a long, involved procedure that you must follow exactly. If you deviate in any way, the update will freeze partway through, and the camera will have to go to Canon for repair. Several years ago, when I was more of a DSLR newbie than I am now, I screwed up my wife's XTi while trying to upgrade it and had to send it to Jamesburg. (Fortunately, they took pity on me and treated it as a warranty repair.)
The card reader method is much safer. But if you can't see the screen, it's hard to see how you'll even get started with either method.
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
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