My pictures won't show up on my computer

[Cskin17]

I have a Canon EOS Rebel T5 and a 2018 Mackbook. When I plug in my camera with the USB cord and try to open it on my computer, it doesn't register that there are any photos. I have never had the problem before on the desktop mac I used to have.

[shadowsports]

Greetings,

What OS is the 2018 MacBook running? 

Assume photos playback successfully on the camera?

[Tim]

CSkin17, 

This section describes how to download images from your camera to the computer using EOS Utility Ver. 3.2.

The same procedures can be used to download movies as well as still images. However, downloading movies requires a much longer time due to their large data size.

IMPORTANT

• Please install EOS Utility Ver. 3.2 from the CD included with your camera, or download it from the Canon homepage.
• When using computers installed with Windows operating systems, please log on to the computer as an administrator.
• EOS Utility 3.2 is exclusively for Windows 8.1, Windows 8, Windows 7, and Mac OS X 10.9, and 10.8.

Downloading all images that have not been transferred to the computer

1. Connect the camera to the computer with the interface cable supplied with the camera.

• Set the camera's Auto Power Off settings to [Off] or [Disable] before making the connection.
• For more information on connecting the camera to a computer, please refer to the instruction manual included with the camera.

2. Set the camera's power to [ON].

3. EOS Utility Ver. 3.2 starts automatically.

If EOS Utility Ver. 3.2 does not start automatically, click the [Start] button, then select [All Programs], [Canon Utilities], [EOS Utility] and then [EOS Utility].

NOTE

• Windows 8: Right-click on the [Start] screen, and then click [All Programs] displayed on the lower right of the screen. [EOS Utility] will be displayed on the [Apps] screen.
• Windows 8.1: Click on the bottom left of the [Start] screen to display the [Apps] screen, and then click [EOS Utility].
• Mac OS X: Click the [EOS Utility] icon on the Dock.

IMPORTANT

If you start EOS Utility Ver. 3.2 before connecting the camera to the computer, the [EOS Utility Launcher] screen (shown in the example image below) will be displayed. In this case, please click [Close], and connect the camera to the computer after the window has closed.

4. When the window shown below is displayed, click [Download images to computer].

5. Click [Start automatic download] to download all the images on the memory card to the computer.

NOTE

By default, the downloaded images are sorted into folders by their shooting date, and are saved in the [Pictures] folder on the computer. If you wish to change the destination for the downloaded images, click [Preferences] and specify the settings in the dialog box.

If you click [Select and download], you can select the images you want and download them to your computer from the cameras memory card. For the details, please see the "Downloading selected images" section below.

6. Download of images to the computer begins.

7. When all images have been downloaded, Digital Photo Professional starts up automatically and the downloaded images are displayed in Digital Photo Professionals main window.

NOTE

If you wish to edit images using Digital Photo Professional or ImageBrowser EX, refer to the individual software instruction manuals.

[Waddizzle]

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@Cskin17 wrote:

I have a Canon EOS Rebel T5 and a 2018 Mackbook. When I plug in my camera with the USB cord and try to open it on my computer, it doesn't register that there are any photos. I have never had the problem before on the desktop mac I used to have.

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It sounds like the camera is connecting to the new MacBook.  Be aware that if you have previously downloaded photos in the cameras to your old desktop Mac, then the camera will not make them available for downloading a second time.

By default, the camera will only download "new" image files.  When you download files from the camera, the camera knows which files have been downloaded, and it removes the "new" tag from them.  This behavior prevents the camera from trying to download the entire memory card whenever you download photos.

If you wish to download images a second time, then you must manually select the images.  Another option is to simply use a card reader.  But, I like how the EOS Utility can download files into custom named folders, and create custom file names.

[kvbarkley]

I had this problem and had to use a card reader to get the images off the card and then reformat the card.