Hello!
If you're using the Canon Camera Connect App on your mobile device, it should walk you through the steps. Learn more about the app and get it from your device's app store here: http://Canon.us/btRhj
If you're doing that, and you still need assistance, our US-based team is available weekdays from 8am to Midnight (ET) at 1-800-OK-CANON (800-652-2666) and Saturdays from 10am to 8pm (ET).
If you're not in the USA, click HERE for support options in your country.
