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M50 frequent USB (and now HDMI) disconnect

Geekette
Apprentice

Greetings!

 

I've been using my m50 for a little over a year now in manual video mode teathered to a PC via an Elgato CamLink and EOS Utility 3 (v3.13).

 

For several months the usb connection has been a bit finicky and prone to disconnecting from the EOS Utility. Lately I barely touch the connection and it'll drop/reconnect, and often will just randomly decide to drop connection a couple times an hour.

 

Starting today the HDMI is showing similar symptoms. It'll randomly drop connection or momentarily display a blue cast to the output.

 

Any ideas as to what's going wrong?

1 REPLY 1

Mark35mmF2
Product Expert
Product Expert

Hi,

 

Both the USB output and HDMI port are part of the same circuit board, its possible an issue in one may predict the next. I would definitely try a new USB or HDMI cable but since you are experiencing the same issue with both cables already I suspect the camera is the cause and repair would be the best solution.

 

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

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