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Try resetting all camera settings to default. Maybe someone set it for back button focus or something. Does it even try to autofocus or does it do nothing when you partially depress the shutter button?
If if it is trying to focus but looks blurry adjust the tiny diopter dial on the viewfinder to match your eyesight.
I don't know how to reset camera settings. I lightly press and hold down the shutter button for it to focus but it will not take the picture.
Turn the mode switch on top of the camera to the Green "A" in a box. Make sure the lens AF/MF switch is in the AF position. Go outside in bright sunlight, and then try it.
The most common reasons for the camera not taking a picture is that it has not locked focus.
- not enought light for the AF, auto-focus, system to get a reading
- not enough contrast for the AF system to get a reading, it cannot focus on solid colors, it needs something with lines in it.
- not enough distance between the subject and the camera lens, the camera kit lenses have MFD, minimum focus distance, or macro distance stamped on them.
"I don't know how to reset camera settings."
Most new people to the wonderful world of DSLR cameras don't either. You have to options, first call Canon Tech Support. This will determine your second option whether to return it to Sam's for a replacement.
"I lightly press and hold down the shutter button for it to focus but it will not take the picture."
Make sure the lens switch is set to AF. This is the switch on the lens that has a MF/AF selection. Choose AF. What you said indicates the camera is not achieving focus. If it doesn't, it will not fire.
OK. Try this, put the mode dial on the P setting. Make sure the lens is set to AF. Go outside in good daylight and try it. Does it work? If it does, there is nothing wrong with it.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
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05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.