cancel
Showing results for 
Search instead for 
Did you mean: 

HELP PLEASE Canon 80D Malfunction With No Error Code

mikeaff
Contributor

I'm having an issue with my 80D where I get a message on the screen every time I go into live view. The message reads "This function is not available during live view shooting" or "This function is not available in the movie shooting mode" depending on which mode I'm in.

The message appears as a large box covering most of the viewing area on the LCD and doesn't go way.  I can take stills in live view (can't see what I'm focusing on though), but I can't start video recording at all. Autofocus works fine, but I can't see what I'm focusing on.

Here's the strange thing.  If I push and hold the DOF preview button, the box goes away and I can take a pic or start recording.  As soon as I release the DOF button, the box with the message comes back. 

Anyone ever have something like this happen?

BTW, taking stills through the viewfinder is functioning perfectly.  Pictures attached20220305_124353.jpg20220305_124404.jpg

6 REPLIES 6

shadowsports
Elite

greetings,

Please provide back story on this camera.  Purchased new, purchased used.  You are the original owner, second owner?

Did it ever work? 

Tell us more about the lens and the battery grip you have connected?

Does this behavior happen with any lens or just one in particular?  Have you performed a factory reset, and retested?

Thanks

 

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

I'm the second owner.  Bought it basically unused (3500 shutter count).  It was used for video almost exclusively. 

I actually don't shoot in live view ever, but take very occasional video with it.  It's never given me a problem before.  This started happening out of nowhere.

Neewer battery grip

Some Canon and some 3rd party batteries

All lenses do the same thing: Canon, Sigma, Tamron

Did do a factory reset twice. Once on the phone with Canon support. The guy I spoke with was very helpful, but couldn't figure it out.  I've taken the battery grip off and used a single Canon battery: same result.

Thanks

Mike

Waddizzle
Legend

Anytime one buys a used camera it is a best practice to reset the camera to factory defaults, which is a known state for all of the settings.  If Canon Support walked you through the process of finding the menu option that resets the camera to factory defaults, then there could be more to do.

Several menu options are not reset or cleared out when you select the option to restore factory defaults.   These types of menu items will always open to a submenu, and have their own reset option.  Custom Control programming of buttons is a good example of this behavior.

I recommend setting the camera to one of the Creative Shooting Modes, and then going through all of the menus, one by one, and resetting everything that you come across.  Also, you may want to repeat this process for the Red Camera menu with Llive View enabled, and then again with Movie Mode enabled.  Those operating modes have their own menus that do not appear until you switch to those modes.

The message is not a malfunction.  It is warning you of an operator error, such as trying to use the histogram during flash photography.

--------------------------------------------------------
"The right mouse button is your friend."

Thanks

I've actually had the camera for over a year and did reset it when I got it.  Again, this just popped up out of nowhere.  I've been through the menus in both video and stills mode and don't see anything that looks like the culprit.  

What functions would be incompatible with shooting stills in live view vs through the viewfinder?

rs-eos
Whiz

As Waddizzle pointed out, did you reset all custom functions?   See page 410 of the User Manual.

Also, in skimming that manual, I see some notes on settings you cannot set when in Live View modes.  Such as silent shutter or continous silent shutter.   Also, anti-flicker settings being enabled.

--
Ricky

EOS 5D IV, EF 50mm f/1.2L, EF 135mm f/2L, 600EX-RT (x6), ST-E3-RT
EOS C70, RF 24-70 f/2.8L IS, EF-EOS R 0.71x

Hi Ricky

Yes, I did reset all the custom functions.

Not using silent shutter

Anti flicker is disabled, but it also greys out during live view

There is some weird glitchy thing going on.  The fact that pressing the DOF preview makes it disappear momentarily might be saying something, but I have no idea what.

Thanks

Mike

Announcements
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM