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EOS Rebel T7 trouble with syncing to Google Pixel 6 phone

Sharon108
Apprentice

I want to sync my camera w/my phone. The app keeps saying I need to register, and I need a nickname for it, which I did these two things online. On the app, it told me I needed to do it- doesn't give me a place to do so. I can't get past that page on the app. Does anyone have any advise? Thank you, Sharon

4 REPLIES 4

rs-eos
Elite

We'll need more information:

  • What specific phone are you using? iPhone? other?
  • What app are you using on the phone?
  • What specific camera are you trying to connect?
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Ricky

Camera: EOS 5D IV, EF 50mm f/1.2L, EF 135mm f/2L
Lighting: Profoto Lights & Modifiers

Thank you. Next time I will be sure to add more information. I received an email from Canon, which I wasn't expecting to happen before Monday so I am going to try their instructions but may be back. ha. Thank you again.  (It's a Rebel T7 and a google pixel 6 phone)

SamanthaW
Moderator
Moderator

Hi!

To have a better understanding of your issue, please let everyone know the model of camera you have as well as the type of mobile phone you have.

If this is a time-sensitive matter, please check out your other support options here.

Thanks! 

Thank you. I received an email reply from Canon, which I didn't expect so quickly. I will give it a try. Thank you for replying. 

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