Thanks for letting us know what Canon product you've got. The EOS Rebel T6i is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!
You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.
Hope this helps!
The T6 is a piece of crap, prove me wrong....
EVERY image comes out grey when set to auto with product in a light box, and EVERY video comes out with a dark background
this cannot be edited, it is too dark, my POS apple phone takes better video and photos!
If white objects are coming out grey, you will have to increase exposure compensation in the camera settings. The camera tries to make everything expose to grey, which works for many objects, but not bright, white objects. Are you using evaluative metering in the camera settings?
Look up "Exposure Compensation" in the manual, it is covered there. It is accessible in the Q menu. Setting it on the plus side will increase the exposure, which is what you need according to your description of your problem. I would try the Program Mode (P) to start. Spend some time in the manual learning to use your camera. Auto mode is not going to work in your situation, and you won't have access to EC in auto.
thanks a lot, I expected a point and click experience on simple shhots like product shots in a white light box....I am gonna sell this garbage and get a Nikon. I have the bag, extra lens (close up), charger, lens cover etc. thanks
Going with Nikon won't solve your problem either. I shoot both with Nikon and Canon DSLRs. When your dealing with product shots. Auto Mode will NOT help you the camera will underexpose. All cameras are adverse to blown highlights. To avoid blown highlights the camera will underexpose. If your dealing with bright white or reflective items. You'll need to use exposure compensation or you'll have to use manual mode. For your shooting circumstances "point & shoot" won't work well. The pictures will always be underexposed. No camera in Full Auto can compensate for this. I've used Sony & Pentax too they all fail with that type of environment your shooting in.
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