I appreciate your trying to be helpful, but I don't think you understand the situation fully. I've been a professional photographer for 30 years, and the last 20 I've used Canon exclusively. Their customer support used to be the greatest. Fast, personal, with a knowledgeable person who speaks English as their first language, in the USA. Now, they've joined the vast majority of large corporations and made customer service the customer's responsibility. This is wrong for any business, and being a major corporation is no excuse for good accessibility and communication. I've phoned, emailed to many different addresses and written a letter through the US mail. This is not on me. This is a company with a product defect they should rectify. Instead, they're ignoring a complaint, hoping I'll just go away. I won't. I've barely used the camera, and now I'm told I need to pay $400 to repair a camera that is virtually new. I own my own business. I understand the concept of customer service, personal attention and accepting responsibility for what I sell. The scale of the business has no bearing on this principle. You either earn and maintain customer loyalty or you lose it. This is how reputation is made or lost.
