EOS R6 Mark III not tethering in Lightroom Classic

[SarahElliott]

Hello,

I'm becoming increasingly frustrated with the R6 Mark III. I have tried everything and cannot figure out how to tether to Lightroom classic. I have the most up to date Lightroom Classic...I have the newest firmware on the Canon. The camera is not even being recognized by lightroom. This is literally the only thing I needed this camera to do. Has anyone successfully tethered their camera? 

Thanks!

[Waddizzle]

“ I am having the same issue. My comp is not even recognizing the camera - is yours? “

Hoe long is your cable? The standard cable is only 1.0 meters long. It also has baluns to reduce RF interference.  Cables without them probably won’t work. 

 

[SarahElliott]

This is my cable https://www.bhphotovideo.com/c/product/1619202-REG/tether_tools_cuc15rt_org_tetherpro_usb_c_to_usb_c...

B and H said to buy this one. It's the same that I use for my 5D Mark IV. I could never shoot with a 2 m cable, not enough slack for me.

[SignifDigits]

This site is not official Canon customer support.  For official support call the Canon Customer Care Center at 1-800-OK-CANON, Monday through Friday. On-line support is available 24 hours a day at https://www.usa.canon.com/support.

The R6 Mark III Canon manual at https://cam.start.canon/en/C022/manual/html/UG-11_Reference_0090.html specifies a higher-speed cable than the one in your B&H link.  It calls out "Equivalent to USB 10 Gbps (SuperSpeed Plus USB / USB 3.2 Gen 2)" versus the lower-speed 5Gbps cable from B&H.  I suggest you find a short compatible full high-quality high-speed USB-C cable and verify functionality with that cable and then find out if you can obtain a longer cable that meets the the Canon speed specifications as outlined in the manual.

[Aatj]

Same problem. In Lightroom, I get that small elongated window with the info, 'no camera detected'; below this text, however, is the name of the folder I provided. Furthermore, on the camera info screen, a laptop icon is visible alternately and, very briefly, the normal camera info.

[Stephen]

Minor correction: While online support is technically available 24/7, we do not have live agents available 24/7. I didn't want anybody to have their feelings hurt at 3am because our PIXMA team is fast asleep! 

[SignifDigits]

Repeating from SarahElliott's thread:

"This site is not official Canon customer support.  For official support call the Canon Customer Care Center at 1-800-OK-CANON, Monday through Friday. On-line support is available 24 hours a day at https://www.usa.canon.com/support.

The R6 Mark III Canon manual at https://cam.start.canon/en/C022/manual/html/UG-11_Reference_0090.html specifies a higher-speed cable than the one in your B&H link.  It calls out "Equivalent to USB 10 Gbps (SuperSpeed Plus USB / USB 3.2 Gen 2)" versus the lower-speed 5Gbps cable from B&H.  I suggest you find a short compatible full high-quality high-speed USB-C cable and verify functionality with that cable and then find out if you can obtain a longer cable that meets the the Canon speed specifications as outlined in the manual."

The USB-C specification in the R6 Mark III appears to be the latest and highest quality USB-C available and you'll need to get the right cable to support it.  For some time now charging a Canon camera has not worked over USB-A to USB-C cables and more and more devices are moving to the newer and faster standards.  I took the chart below from benq.com, who sell projectors, monitors, etc.  It doesn't take much work to find out there are a significant number of USB-C cable options.  This is also true of HDMI, of course.  The Canon manual implies you'll need a USB 3.2 Gen 2 Type-C, and a cable sustaining that for the distance you want, which may imply you might be better off with a USB-4 cable. 

I will note that a quick search of cables shows many online cables showing 3.2 capability and compatibility, but that does not imply true native 3.2 Gen-2 Type C certification.

[SignifDigits]

Thanks Stephen - good point!

[Waddizzle]

I suspect that this is a cabling problem. The B&H cable at the link is 25 feet long and is rated at 6 gigabits.  It also lacks baluns, which are essential with the camera.

Has the connection been tested with the Canon cable that came with the camera?  

 

[SignifDigits]

I agree Wadizzle, and Camera connectivity is easily tested with a short known-compliant cable.

[Waddizzle]

“ I agree Wadizzle, and Camera connectivity is easily tested with a short known-compliant cable. “

I had bought (2) 3 meter cables.  Neither cable worked. But the cable that came with the camera worked fine.