EOS R6 Hot shoe coming loose after 18 months. Canon Please Help!!!!!!

[jonathyny]

Hi Canon Community, 

I own a canon r6. I love it. Durning my photoshoot today, my flashes were misfiring. I noticed my hot shoe was loose. I started to look up solutions and found that this is a on going problem with some canon dslr cameras. I also found that in the R line they have changed the design which renders the users unable to easily fix the issue. Without a hot shoe, I won't be able to fully use the camera. I reach out to tech support. They refuse to acknowledge that this is a problem with the R6 and R5. This cost $400 dollars to fix. What guarantee do I have that this wont happen again in another 18 months. These are suppose to be top of the line cameras for Canon. Canon please acknowledge that this is a problem. Please come up with an alternative solution to your clients having to spend $400 every year to use a basic function of the camera. 

-Jonathyn

[Adelyna1]

Thank you! So I was able to find cold shoe adapters no problem, but I notice you have two cold shoes happening here. I’m having trouble looking for the bottom one, I circled it for you. Do you happen to remember the exact name? Been trying to look for it since last night, having trouble finding it. Thank you so much! 

 

 

[jiaweihsu]

The Smallrig bracket doesn't come with a cold shoe, so I had to add this angled adapter with cold shoe (flat bottom) so the actual cold shoe the flash sits on is further away from the camera top, leaving just enough space for the trigger. The angled adapter is also a Smallrig brand, but I can't remember where I got it, most likely B&H or Amazon. I have attached 2 close ups for you to see.

[jiaweihsu]

I'm ready to send in my 3rd Canon camera in for the same problem. With CPS membership, the cost is still over $1,000😖

[tammys]

I have the same problem with my R6- Here we are a couple of years later- after your post and the cost to fix this is over $600.  Canon you need to do better!  If you are going to pop new camera models out left and right you need to perfect the ones already on the market!  I rarely use a flash on my camera- however when I want to use one I don't expect for my flash to just fall off due to a faulty hot shoe.  Based on all of the post on this forum it IS an issue with the product.  Why not own up to the faulty issue and do a recall and make it right for all of us that feel like we have been cheated.  Paying over $2K for a camera and a few months later having to drop another $600 to fix a faulty issue is ridiculous!   @canonusa DO BETTER!  

[ctitanic]

Hi Jonathyn

I feel your pain. I constantly thinking about this scenario and it scares me because paying $400 dollars for such repair is unimaginable and at the same time unavoidable if you want to fix and keep your camera.

I do not use flash that much so I hope that my camera never get to this point where the hot shoe needs to be fixed.

Probably a better or any other solution is to sell the camera and buy another one with the money you get from your R6.

I wonder, how much do you use your camera with a flash?