02-20-2025
03:05 PM
- last edited on
02-20-2025
03:21 PM
by
Tiffany
Hello! I'm rather new to photography and had an issue arise when attempting to upload photos.
I put a SanDisk 64gb SD card into my computer and uploaded some files to a Google drive. After the upload was complete, all the files from the shoot were erased as well as the files up until now.
Completely unsure what happened and how to recover it (If possible). Thank you!
Solved! Go to Solution.
02-20-2025 03:36 PM
First, stop using the card. Next, see if the mfg of the card has recovery software.
BTW, long term storage of images on the card is just asking for something like this to happen.
02-20-2025 03:10 PM
Welcome to the forum!
So that the Community can help you better, let us know what model Canon equipment. Which version of Windows or macOS you are using? How are you connecting? Exact error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE
02-20-2025 03:14 PM
Hello!
I'm using a Chromebook at the moment, along with a R50 model camera. There were no error messages or any messages saying they were deleted. As soon as I put the card into the camera after the upload they were just not there.
02-20-2025 03:15 PM
On Image Capture in the Mac there is an option to "delete after importing", there might be something similar in whatever you are using.
Since the files have been transferred, what do you want to do to recover?
02-20-2025 03:22 PM
I have had 2 photo shoots that were deleted on the card. Only 1 of them were transfered. The other photoshoot was erased but not uploaded to the Google drive.
When uploading, I selected the files and drag/dropped the files into the Google drive. I did not see a check mark to delete the files after upload nor have I ever seen that check when uploading any photos.
02-20-2025 03:22 PM
In other words, I'd like to recover the photos that I have not uploaded.
02-20-2025 03:36 PM
First, stop using the card. Next, see if the mfg of the card has recovery software.
BTW, long term storage of images on the card is just asking for something like this to happen.
02-20-2025 05:03 PM
I ended up getting the files back. I do appriciate your help. Thank you!
02-20-2025 03:33 PM
When you copy the files make sure you performing a COPY not a MOVE.
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