EOS R5 will not turn off

[kaitieb]

I updated the firmware yesterday to 1.8.1, it had not been updated in a year. The on/off switch on the camera does not work anymore. The camera only stays on. I can only get it to turn off by taking out the battery.The camera also is not auto turning off.

I have since tried reverting to 1.7.0 and it did not solve the problem.

Is this a firmware issue? Or most likely an issue with the button? My one year warranty expires literally today, if I put in a repair order will the warranty be honored. 

[jrhoffman75]

Reset the camera and clear all custom settings. If that doesn't resolve it would seem to be a camera issue. File a warranty claim. Don't know what Canon will say about honoring it, but regardless it seems like the camera needs repair.

[Waddizzle]

In addition to resetting the camera to factory defaults, make sure that the wireless settings are disabled, too.  Remove the memory card, and see if the problem persists.

[deebatman316]

To add to @Waddizzle said also remove the lens and mount adapter if used too. To see if the problem continues even with those items unmounted.

[acrylia]

I have exact same issue! 

[shadowsports]

It's unlikely you do as your hardware will not be identical to the thread's starter.

I would suggest starting your own topic so it receives the visibility it deserves.  Please include specific details about your hardware and the accessories you are using.  Lens brand and model? Any accessories, brand / types of card(s) ,battery brand type, etc? 

You can start a new topic here: 

New Post - Canon Community https://share.google/hJRw5H8t9X9pnAVyP

Please keep in mind it is not possible for you to mark a post as solved unless it's your own.  Thanks in advance. 🙂