EOS R5 No reaction from computer or EOS Utility when camera is connected

[Makmo73]

Hello, just recently switched from Nikon shooting to Canon and have purchased Canon R5 mirrorless. I have

a Sony Tough CFExpress Type B card 128 MB. I prefer to download my images straight from my camera to my computer. I installed EOS Utility on my Windows 11 computer but it will not open the program so I can transfer my images. I also have an iMac computer and the same thing happened there. The EOS Utility is version W 3.17.0.5 zip. I was able to open the zip file and installed it. The icon for EOS Utility icon is on my Desktop but when I click on it nothing happens. I connected my camera to the computer using the cable which came with the R5, turned on the camera, click on the EOS Utility icon again, but again, nothing happens. What am I missing here? Would appreciate any suggestions because I would love to see the images I have taken with this awesome camera. Thank you.

[kvbarkley · Accepted solution]

Make sure that WiFi is off on the camera, that interferes with USB operation. Also make sure you have a full USB cable, and not a charging only abomination.

[Makmo73]

Thank you! Perhaps the WiFi was the problem because now I successfully downloaded my images to my computer. Appreciate your help.

[Bigpeet]

If you use a Mac the answer is to restart in Safe Mode. Open EOS Utility with no other apps open. If will work. Then reopen the app such as Adobe Bridge or Lightroom. That's my annoying work-around.