- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-03-2023 05:56 PM - last edited on 08-03-2023 09:39 PM by Tiffany
This is the second time I’ve experienced this problem with the EOS R. I turn the camera on and it starts taking photos. It continues taking photos even after I reboot the camera, take the battery out and even when I change lenses. How do I troubleshoot this problem?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-08-2023 10:01 AM
I apologize for the slow response but, I believe I've identified the problem. It was the Westcott universal trigger. The firmware needed to be updated. I didn't initially consider that as the cause but, after talking to Westcott they clarified that outdated firmware could be the source.
Thank you everyone that chimed in.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-03-2023 06:49 PM
Is the shutter button stuck?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-03-2023 06:50 PM
No, the shutter isn’t stuck.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-03-2023 06:55 PM
If the button isn't stuck, then the camera needs repair.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-03-2023 06:53 PM - edited 08-03-2023 06:56 PM
How long have you had the camera?
How do you know that it is taking photos? Does it attempt ot focus on something?
How do you know the dirt inside of button or control is not the issue?
Have you tried removing the memory card and resetting the camera back to factory defaults?
What lens and/or mount adapter are you using?
"Fooling computers since 1972."
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-03-2023 07:06 PM
I’ve had the camera for about 2 months. I know it’s taking photos because I can see the photos. No, it’s not focusing. I’m using RF & EF lenses and it does it with both. As far as the dirt, I’ll check it but I don’t think that’s it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-08-2023 10:01 AM
I apologize for the slow response but, I believe I've identified the problem. It was the Westcott universal trigger. The firmware needed to be updated. I didn't initially consider that as the cause but, after talking to Westcott they clarified that outdated firmware could be the source.
Thank you everyone that chimed in.