EF-S 55-250mm focusing issue on a Rebel XS

[nellestefania]

Hi - I'm not super lingo-versed, so I apologize if this doesn't make sense. I purchased a refurbished EF-S 55-250mm for my Rebel XS (she's an oldie). I'm noticing that I cannot focus the lens unless I'm zoomed in/the lens is extended. Is that correct? I was looking for tips online and saw a mention about updating my driver, but it's no longer available on the Canon site. So clearly, I'm at a loss. I really appreciate any help you can provide. 

[nellestefania]

yes! the original lens works fine with the camera. 

[Anonymous]

Contact Canon for warranty.

[shadowsports]

@nellestefania,

I'd just like to add the following comment.  I have purchased several refurbished lenses from Canon.  All have performed flawlessly.  Let Canon know what's going on.  They will make it right.