Canon Community

nellestefania · ‎09-09-2023

Hi - I'm not super lingo-versed, so I apologize if this doesn't make sense. I purchased a refurbished EF-S 55-250mm for my Rebel XS (she's an oldie). I'm noticing that I cannot focus the lens unless I'm zoomed in/the lens is extended. Is that correct? I was looking for tips online and saw a mention about updating my driver, but it's no longer available on the Canon site. So clearly, I'm at a loss. I really appreciate any help you can provide.

Stephen · ‎09-10-2023

The Rebel XS had a weird firmware bug, and it looked like it wasn't focusing the dot in the viewfinder would light up green but it wouldn't take a picture. If it's doing that, and you're not on Firmware 1.0.7 or higher, it could be that bug. Canon Japan seems to have removed access to the firmware, so if that's not the version the camera is on, and it's doing that, it may be time to upgrade.

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nellestefania · ‎09-13-2023

yes! the original lens works fine with the camera.

Anonymous · ‎09-13-2023

Contact Canon for warranty.

shadowsports · ‎09-13-2023

@nellestefania,

I'd just like to add the following comment. I have purchased several refurbished lenses from Canon. All have performed flawlessly. Let Canon know what's going on. They will make it right.

~Rick
Bay Area - CA

~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

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EF-S 55-250mm focusing issue on a Rebel XS