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Canon R6 freezing issues - replace battery is the only known fix.

Nicholsandco
Contributor

So I purchased my Canon R6 in November 2021 and had zero issues with it freezing up. Never even heard of this issue until a month ago. In April 2023 I attended Shutterfest in STL and Canon was there as an event sponsor and was offering cleaning and basic repairs to CPS members. I’m a Gold member and professional photographer shooting Canon over 25+ years.

 

I dropped off my camera to be checked out, have the sensor cleaned AND asked by the CPS camera check in person if I wanted to have my firmware updated I replied yes. Good to go!

I returned a few hours later and got my camera back. With in a few hours I started shooting with it and it froze up (first time). I figured it was weird since it never happened before so I just turned it off and took out battery. Turn it back on and it worked fine. I figured it was a first time fluke.

Since that day it (random freezing) has been happening on every shoot I do sometimes once sometimes multiple times during the shoot. I am very disappointed this has happened to my R6, if I had known about the issue I would have never updated my firmware that day.

I’m not sure what firmware I was using - How can I discover my previous firmware before upgrading it? How to a revert back to that firmware version? I want to see if downgrading it to previous version fixes the issue since I’ve never had it prior to Shutterfest.

Before anyone asks me: I’ve since updated to 1.8.1 use canon batteries + off brand batteries (both styles freeze up), canon vertical grip and multiple cards. Also different lenses old EF and new RF lenses. Happens on all those products. I just ordered a new R6 body as a backup and now considering sending that one back until this known issue can be fixed. 😞  Help me Canon!

31 REPLIES 31


@shadowsports wrote:

@Waddizzle

EXX-CELLENT!!! 👍

Hopefully this will be the ticket for John and Nicholas.  

 

 


I would hope so.  But, since the issue does not seem to happen to everyone, then I would look elsewhere for the issue, too.  

I just noticed his “Error 70” post.  This is a critical piece to the puzzle.  It changes everything.  No wonder he did not seem to want to bother with checking his wireless settings.

The “Error 70” message had been caused by certain combinations of lens hardware in the past.  But that has been corrected within the first couple of firmware updates, or so I believe.  The only times that I have seen it recur is with a new lens, not the ones that have been around for a couple of years.

--------------------------------------------------------
"The right mouse button is your friend."

shadowsports
Legend
Legend

I pinged him and he just replied on PM.  Told him it was your catch.  👍

He's stoked to try it.  Hoping for good news.

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

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