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Canon R6 Hot shoe coming loose after 18 months. Canon Please Help!!!!!!

jonathyny
Apprentice

Hi Canon Community, 

I own a canon r6. I love it. Durning my photoshoot today, my flashes were misfiring. I noticed my hot shoe was loose. I started to look up solutions and found that this is a on going problem with some canon dslr cameras. I also found that in the R line they have changed the design which renders the users unable to easily fix the issue. Without a hot shoe, I won't be able to fully use the camera. I reach out to tech support. They refuse to acknowledge that this is a problem with the R6 and R5. This cost $400 dollars to fix. What guarantee do I have that this wont happen again in another 18 months. These are suppose to be top of the line cameras for Canon. Canon please acknowledge that this is a problem. Please come up with an alternative solution to your clients having to spend $400 every year to use a basic function of the camera. 

-Jonathyn

2 REPLIES 2

shadowsports
Elite

Greetings,

While unfortunate, I only see two other posts mentioning this phenomenon.  Unnerving, I understand. 

This video shows what the repair involves.

https://youtu.be/SqfJ7ciLUT0

Canon repairs come with a 12 month warranty.  After seeing what has to be removed, I'd let them do the repair. 

You'll have to decide.  

Canon U.S.A., Inc. | Service & Repair

 

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

Greetings jonathyny, 

I'm sorry to hear that you are having issues with the hot shoe of your camera. I would agree with shadowsports to where we would recommend for you to send the EOS R6 to our facility for service. The facility will repair the unit to factory specifications and it will include a 6 month repair warranty.

You may begin the repair process by visiting our online repair portal:

https://www.usa.canon.com/internet/portal/us/home/support/service-repair/repair

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