Canon M50 Display control auto not working

[rossini]

Whenever I try and set my display control to auto, it gets stuck on the viewfinder and even if there is nothing infront of the ir detector.

[deebatman316]

Ensure that the eye cup is fully in place. If it's covering the sensor the camera will act that way.

[rossini]

The eyecup is in place.

[Anonymous]

Is the sensor dirty?

[rossini]

Nope, i just cleaned it and I am still experiencing the same issue.

[deebatman316]

Remove and reinstall the eye cup. To see if the problem goes away.

[rossini]

I don't think the eyecup is removable.