09-21-2026 06:26 AM
I have a Canon EOS R6 Mark II that I bought 3 months ago. The camera freezes when I'm shooting and won't turn off until I remove the battery. I've updated the firmware, and it's still the same. I've also turned off Bluetooth and Wi-Fi, but it still makes no difference. What can I do about it pls?
09-21-2026 07:40 AM
Is it new or used? Is the battery genuine Canon? What do you mean by "freezes". Shutter stuck open and won't do anything? Loses or saves the last photo? Have you performed a factory reset (https://cam.start.canon/en/C012/manual/html/UG-08_Set-up_0320.html)? What kind of memory card are you using?
Sometimes non-genuine batteries and micro-sd-adapted memory cards cause bad behavior.
09-21-2026 11:06 AM
" I've updated the firmware, ..."
Never to that on a camera you believe to be not operating correctly. The first thing and always the first thing to try is a full reset of the camera. Next is make sure you have a fully charged battery. Remove any non-Canon accessories you may have on the R6 Mark II. Call Canon 1 (800) 652-2666
07/22/2026: New firmware updates are available.
EOS R6 Mark III - Version 1.1.0
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
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Speedlite Transmitter ST-E10 - Version 1.2.0
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