Hello Brunel,
Error 60 indicates that an error occurred preventing shooting, the lens movement may be obstructed. Check the lens for any obstructions and clear them if there are any. Try cleaning the contacts on the camera and lens with a clean, microfiber cloth to insure good communication between them. If the error persists, then try a different lens on the camera. If you do not have another lens to try or the camera still displays an error even without a lens or with another lens, then the camera will need to be sent into our factory service center.
Please follow the link below to access our online repair portal to arrange for service:
https://mycanon.usa.canon.com/signin
If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. Please include a copy in the box with your camera as well. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.
When shipping your camera, please be sure to remove the memory card and batteries. You are not required to send any accessories or manuals when shipping the camera.
As we do not provide RMA numbers for service, we suggest using a trackable and insurable service (i.e. UPS, FedEx, Priority Mail) to ship your camera. Please package the camera very securely in a sturdy shipping box to prevent damage during shipment.
