Canon EOS 4000D not able to connect to laptop

[Shanawaz]

I am unable to connect my newly bought Cannon EOS 4000D to my laptop even after I tried with wifi disabled
Can any body tell me what is the proble or if it's not compatible with laptop.

[jrhoffman75]

What computer operating system?

Have you downloaded the latest version of Canon EOS Utility?

[Shanawaz]

Windows 8.1
And I have downloaded eos utility software 3.1 version

[jrhoffman75]

If you uninstall EOS Utility and connect the camera does Windows recognize the camera? It should show up as a device.

Are you using the cable that came with the camera?

[Shanawaz]

I uninstalled the eos utility and connected the camera with the cable came with it but it is not recognising the device and not popping up any dialog box

[jrhoffman75]

This might help

https://canoncanada.custhelp.com/app/answers/answer_view/a_id/1030454/~/the-camera-is-not-recognized...

[ebiggs1]

"...it is not recognising the device and not popping up any dialog box"

Then it is likely a computer problem and not a Canon or EOSU issue.  Do the troubleshooting steps to fix it.