Can't get photos to transfer from Canon 5D Mark IV to iPad

[Wil130553]

Hello,

Can't get photos to transfer from Canon 5D Mark IV to iPad via cable but only when I remove one of the cards. Doing this with the 5D mark iii is no problem. What am I doing wrong? 

Nb. All latest firmware installed.

[jrhoffman75 · Accepted solution]

Its an iOS problem it seems.

https://www.dpreview.com/forums/thread/4205659

[RistoBKK · Accepted solution]

Apple EU HQ took my case seriously and remotelly collected data from my iPad and forwarded case to technical center.

i believe they will fix this problem...hope...

[Wil130553]

Updated 5D mark IV

[SpiderWoW]

same firmware than before ?

there is no new firmware since a year

[Wil130553]

I had not updated it for 1 year but never the less my problem is solved