EOS R3 AF start button/Smart controller doesn't move focus anymore

[thinkharris]

Hello and thank you in advance for anyone who can help. 

I have a Canon R3 and the AF start button/Smart controller tracking pad does not move the focus around anymore. I've tried everything I can think of. I've also searched online for suggestions and help. I saved the current settings on a card and reset the camera to factory settings and tried to use it again but still not working. Can anyone help? I have the latest software installed. 

[shadowsports]

Greetings,

Do you have any accessories connected to the camera?

What lens is mounted, and have you tested with more than one lens?

If the behavior is the same, I'd contact Canon.  800-652-2666

MyCanon