08-22-2016 04:03 PM
I recently purchased new Canon T3I. It works great except of the shooting video. Whenever I switch to vieo shooting mode, the picture comes out bluish. I tried switching bewteen different white balances, but it doesn't help.
I've also switched to picture style: auto, as one person recommended, but it didn't help either.
Is there a way I can make it work?
08-22-2016 04:20 PM
If you understand how White Balance works, then I suspect you could have an issue. Do you still get the problem when shooting outdoors in sunshine? If so, then I suggest contacting Canon U.S. Support at 1-800-OK-CANON.
08-22-2016 07:47 PM
Thanks for your answer. Yes, outdoors is the same thing.
08-22-2016 08:28 PM
Did you try setting the sunny-outdoors white balance?
08-23-2016 02:54 PM
Yes, i did. It didn't do anything.
08-23-2016 03:00 PM
Time to call Canon. Sounds like a DIGIC issue.
08-23-2016 03:08 PM
I've no idea what that is:) Anyways, I'll call Canon to figure it out. Thank you!
08-23-2016 03:13 PM
The onboard Sensor->image processor, a Canon trademark. I doubt that the sensor has an issue with just the blue pixels, so I guess the fault is in the processing upstream of that.
I had a similar thing happen to a camera we found at a thrift store. It worked for a while, then the exposure seemed to drop about 5 stops.
08-23-2016 06:00 AM
@Iryna_B wrote:Thanks for your answer. Yes, outdoors is the same thing.
What do see on the screen if you turn off Live View, or Movie Mode, and press the button on the pad labeled "WB"? Make sure it is set to automatic, "AWB", and try to take a picture outdoors in the sunshine.
08-23-2016 02:57 PM
Yes, i set my WB to Auto and took pictures outdoor in the sunshine, but it is still blue.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.