09-25-2021 10:12 AM
09-25-2021 02:08 PM
Check the position of the [LOCK] switch. And, check the menu setting to see which controls that it disables.
09-25-2021 02:54 PM
11-08-2021 04:22 PM
11-09-2021 07:43 AM
12-15-2021 10:42 PM
Did they repair or replace ? Any charges ?
02-07-2022 07:28 PM
Apologies for the extremely late response. I wound up not sending it in when I originally planned to due to some unexpected shoots and a trip to NY. Luckily, the RF lens I was using I could set the forward dial to change the Aperture setting on the move, so that was extremely helpful.
The following is what I found out from Canon when I sent in mine for repair just last week:
The camera body is covered under warranty the first year only.
The cost of replacing the part out of warranty is $429 US.
I have a Platinum CPS membership, so that's 30% off, coming to a total of $300.30 US.
The camera is also covered under the Canon CarePAK. So in the end it didn't cost me anything, and I got it back within 5 days easily - repaired and working again.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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