03-17-2018 12:33 PM
I need help in recovering images on a new SanDisk sd card. The images can be seen on camera screen with the card, but cannot be seen when uploaded to computer. The images come in as IMG_0195.CR2 but when trying to open an image in Photo Gallery i get an error messas that says: Photo Galery cannot open this image or video. The file may be unsupported, damaged, or corrupted. Please advise what else i can do to recover images. I also connected the cable from camera to computer and got the same result.
Thank you.
03-17-2018 12:51 PM
@JCovert2wrote:I need help in recovering images on a new SanDisk sd card. The images can be seen on camera screen with the card, but cannot be seen when uploaded to computer. The images come in as IMG_0195.CR2 but when trying to open an image in Photo Gallery i get an error messas that says: Photo Galery cannot open this image or video. The file may be unsupported, damaged, or corrupted. Please advise what else i can do to recover images. I also connected the cable from camera to computer and got the same result.
Thank you.
It sounds like you are using a Windows PC, and saved the images as RAW. No worry, your images are probably okay. Windows does not have the smarts to properly display the new RAW file format. I use Canon DPP to browse folders.
03-17-2018 11:13 PM
thank you for your help. I was able to import raw images into Lightroom with no problems. I need to get my Windows updated.
03-18-2018 02:28 PM
@JCovert2wrote:thank you for your help. I was able to import raw images into Lightroom with no problems. I need to get my Windows updated.
Microsoft is not offereing a codec for native .cr2 file support yet, but we all know its coming. In the meantime, use DPP, LightRoom, IrfanView, etc.
~Rick
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